Last Updated: 14 February 2025

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Noah’s Ark Play Centre (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our visitors, customers, and website users. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following personal data:

• Personal Details – Name, email address, phone number, and postal address when making an enquiry or booking.

• Payment Information – If you book a party or service, payment details will be processed securely by our payment provider.

• Website Usage Information – We collect information on how you use our website through cookies and analytics tools.

• CCTV Footage – Our premises may have CCTV cameras for security purposes.

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2. How We Use Your Information

We use personal data for the following purposes:

• To process bookings and provide services.

• To respond to enquiries and customer support requests.

• To send updates about events, promotions, and services (only if you opt in).

• To improve our website and customer experience.

• For security and fraud prevention.

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3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

• Consent – When you sign up for newsletters or marketing communications.

• Contractual Necessity – When you make a booking or purchase a service.

• Legitimate Interests – For security, fraud prevention, and improving our services.

• Legal Obligations – To comply with laws and regulations.

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4. How We Store and Protect Your Data

• We implement security measures to protect your data against unauthorised access and breaches.

• Payment details are processed through secure, third-party payment providers.

• We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

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5. Sharing Your Data

We do not sell or share your personal data with third parties, except:

• Service Providers – Third-party providers who assist with bookings, payments, and website analytics.

• Legal Requirements – If required by law, we may disclose data to regulatory authorities.

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6. Your Rights Under Data Protection Law

You have the following rights:

• Access – Request a copy of the personal data we hold about you.

• Correction – Request that inaccurate data be corrected.

• Erasure – Request that your data be deleted.

• Objection – Object to processing based on legitimate interests.

• Withdraw Consent – If processing is based on consent, you can withdraw at any time.

To exercise your rights, please contact us at info@noahsarkplayco.uk.

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7. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse website traffic. You can manage cookie settings via your browser.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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9. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us.

Email: info@noahsarkplay.co.uk
Phone:0117 971 2599

 

By using our services or visiting our website, you agree to the terms of this Privacy Policy.